Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Do I need to pay customs duties and import taxes?

You may be required to pay duties and related taxes on items purchased on MEIGOU PRO because:
• Duties and taxes are usually not included in the item price.
• When shopping at MEIGOU PRO, because you are purchasing from MEIGOU PRO, an overseas merchant. This is why sometimes you are asked to pay customs duties.

Taxes may depend on where your order is shipped from, the type of item you purchase, the value of the item and the weight of the package. Different countries may have different tax policies for specific products. It is best to confirm this with your local customs authorities.

You are responsible for clearing VAT on all purchases made on MEIGOU PRO. This can be done through the VAT clearance process with the local customs authority in your country of residence.

Please note: MEIGOU PRO is not responsible for duties and taxes.

To avoid any unexpected situations, please note the following:
• Please contact your local post office or customs office for more information about duties and taxes in your country.
• Import duties, taxes, or other customs-related charges are usually charged by the shipping company upon delivery.
• MEIGOU PRO is not responsible for delays caused by your country’s customs department.
• Additional charges or delays may occur during international trade.
• If your order is shipped from a warehouse in your country. In this case, you will not need to pay any additional duties and taxes.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@meigoupro.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@meigoupro.com

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